TERMS OF SERVICE
WELCOME TO ARTISANWORLD PROFESSIONAL SERVICES
The following terms of service, govern your access to the use of ARTISAN WORLD PROFESSIONAL SERVICES website; including any content, functionality and services offered on or through www.artisanworld.com. Artisan World Professional Services is referred hereto as "Artisan World" "we" or "us" while “you” or “user” means you as a user of the Site.
Our Customer Support team is available 24/7 and if you have any questions regarding the Site or Terms of Service.
Contacting our Customer Support team can be performed by submitting a request to [email protected].
* Buyers are users who purchase services on artisanworld.com.
* Account is a Buyer/Seller account, created via www.artisanworld.com.
* Custom Offers are exclusive proposals that a Seller can create in response to specific requirements of a Buyer.
* Custom Orders are requests made by a Buyer to receive a Custom Offer from a Seller.
* Gig Packages allow Sellers to offer services in different formats and prices.
* Gig Page is where the Seller can describe their Gig and the Gig’s terms, and the Buyer can purchase the Gig and create an order.
* Gig / Gigs are services offered on www.artisanworld.com.
* Order Page is where Buyers and Sellers communicate with each other in connection with an ordered Gig. Orders are the formal agreements between a Buyer and * Seller after a purchase was made from the Seller’s Gig Page.
* Sellers are users who offer and perform services through Gigs on our website.
Terms and Condition
Registration on artisanworld.com is free. In registering for an account, you agree to provide us with accurate, complete and updated information and must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.
Registration gives users the avenue to see advertised services 24/7 and request for custom order.
User is expected to subscribe as an Artisan or Professional on www.artisanworld.com.ng when such user is an expert and wishes to advertise services he can renders to available users. Subscription fee is N10,000.00 annually.
Gigs on ARTISAN WORLD may be offered at a price to be determined by the seller.
Buyers pay sellers directly for services rendered by sellers on terms agreed between both parties.
Artisan World do not interfere between buyers and sellers for any Gig. Artisan World is only a meeting platform for both buyers and sellers; we are not a party to whatever contractual relationship that may arise by the use of this website. However, all communications shall be restricted to the order page between parties.
Orders are made through the Order button found on a Seller’s Gig page or through a Custom Offer. Upon a successful order, the seller shall pay 10% of the amount charged as commission fee for using the website.
Payment by sellers to us will be made to account details that will be provided when required.
On successful completion of service rendered by seller, the buyer shall give remarks on the services rendered by the seller.
The remarks received by us will directly influence the ranking of the seller.
Sellers must successfully complete their orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect Sellers’ reputation and status.
Sellers gain account rank increase/decrease based on their performance and reputation.
When purchasing a Gig, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their Gig page.
▪ Sellers create Gigs on www.artisanworld.com to allow Buyers to purchase their services.
▪ Sellers may also offer Custom Offers to Buyers in addition to their Gigs.
▪ Each Gig you sell and successfully complete, accredits your account with a positive rank which increases your chances of getting more Gigs.
▪ Sellers may not promote their Gigs or any Artisan World content via any other platform.
▪ The Seller's rating is calculated based on the order reviews posted by Buyers or Artisan World. High ratings allow Sellers to get more Gigs. In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account.
▪ For security concerns, Artisan World may temporarily disable a Seller’s ability to offer Gigs to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users, or associating multiple Artisan World accounts to a single user.
▪ Sellers are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.
▪ Sellers cannot accept another order except pending order is successfully completed or cancelled.
▪ Gigs and/or users may be removed by Artisan World from the Site for violations of these Terms of Service, which may include (but are not limited to) the following violations and/or materials:
o Illegal or Fraudulent services o Copyright Infringement, Trademark Infringement, and violation of a third party's terms of service reported o Adult oriented services, Pornographic, Inappropriate/Obscene o Intentional copies of Orders o Spam, nonsense, or violent or deceptive Orders o Orders misleading to Buyers or others o Reselling of regulated goods o Promoting activity that negatively affects our relationships with our users or partners.
▪ Gigs that are removed for violations mentioned above, may result in the suspension of the Seller’s account.
▪ Gigs that are removed for violations are not eligible to be restored or edited.
▪ Gigs may be removed from our Search feature due to poor performance and/or user misconduct.
▪ Gigs are required to have an appropriate Gig image related to the service offered. An option to upload two additional Gig images are available to all Sellers. Sellers must deliver the same quality of service as shown on their Gig images. Recurring deliveries that don’t match the quality shown on the Gig images may lead to the Seller’s account losing Seller rank or becoming permanently disabled.
▪ Statements on the Gig Page that undermine or circumvent these Terms of Service is prohibited.
▪ Eligible Gigs in select Categories may set up Gig Packages to offer their services in structured formats with multiple price points for the selected Gig.
Artisan World is all about helping Sellers leverage their skills. We seek to empower top performing Sellers with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, Artisan World may reward them with new status, special opportunities, benefits, and tools that come with it.
ARTISAN WORLD Business is a freelance platform tailor-made for larger teams and businesses. Sellers on the Artisan World Business catalog are required to comply with certain professional standards. Eligible Sellers whose Gigs are included in the Artisan World Business catalog will be regularly evaluated by us to ensure their high-quality professionalism is kept. We reserves the right to remove Sellers and Gigs from the Artisan world Business catalog.
Artisan world Sellers have access to several exclusive features that help customize the way their services can be offered. Custom Offer
▪ Sellers can also send Custom Offers addressing specific requirements of a Buyer.
▪ Custom Offers are defined by the Seller with the exact description of the service, the price and the time expected to deliver the service.
▪ Custom Offers are sent from the order page.
▪ Services provided through Custom Offers may not violate our Terms of Service.
▪ You may offer direct payments to Sellers upon agreement made at the order page.
▪ Artisan World retains the right to use all publicly published delivered works for our marketing and promotional purposes.
▪ Buyers may request a specific service from the “Post a Request feature”. Services requested here must be an
allowed service on Artisan World.
▪ Once payment is made to the seller, the buyer must notify us.
▪ Sellers must deliver completed files and/or proof of work using the “Deliver Work” button (located on the Order page) according to the service that was purchased and advertised on their Gig.
▪ The Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in these Terms of Service. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that Order after review, affect the Seller’s rating and result in a warning to Seller.
▪ An Order is marked as Complete after it is marked as Delivered and then accepted by a Buyer. An Order will be automatically marked as Complete if not accepted and no request for modification was submitted within 3 days after the Order was marked as Delivered.
▪ We encourage our Buyers and Sellers to try and settle conflicts amongst themselves.
▪ Buyers may purchase a fixed term Subscription to a specific Gig, if available on the Seller’s Gig page. During the
Subscription period, a new Order of the same Gig will be automatically created each month. By purchasing a Subscription, you authorize us to automatically charge you for each Order. In case a payment is not processed or made by Buyer, for any other reason, the Orders under the Subscription will be cancelled. Buyer may also cancel future Orders under the Subscription.
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails, parties may subject their dispute to Arbitration.
We enables people around the world to create, share, sell and purchase nearly any service they need. Services offered on Artisan World reflect the diversity of an expanding Gig economy. Registered members of the Artisan World communicate and engage through orders and social media Forums.
We maintains a friendly, community spirited, and professional environment. Users should keep to that spirit. This section relates to the expected conduct users should adhere to while interacting with each other on Artisan World. To report a violation of our Terms of Service, User Misconduct, or inquiries regarding your account, please contact our Customer Support team [email protected] Basics
▪ To protect our users' privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of Artisan World in order to circumvent or abuse our messaging system is not permitted(except where approved).
▪ Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
▪ We do not provide any guarantee of the level of service offered to Buyers. You may use the dispute resolution tools provided to you in the Order Page.
▪ All information and file exchanges must be performed exclusively on our platform.
▪ Rude, abusive, improper language, or violent messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
▪ We is open to everyone. Discrimination against a community member based on gender, race, age, religious affiliation, sexual preference or otherwise is not acceptable and may result in the suspension/removal of your account.
▪ Users with the intention to defame competing Sellers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
▪ Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling orders that do not align on Order Cancellation or Feedback policies.
▪ We reserves the right to put any account on hold or permanently disable accounts due to breach of these Terms of Service or due to any illegal or inappropriate use of the Site or services.
▪ Violation of our Terms of Service may get your account disabled permanently.
▪ Users with disabled accounts will not be able to sell or buy on Artisan World.
▪ Users who have violated our Terms of Service and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.
YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED
ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
ARTISAN WORLD DOES NOT MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER
IN NO EVENT WILL ARTISAN WORLD OR ITS PROPRIETOR, EMPLOYEES, AGENTS OR OFFICERS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR
INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.